Introduction
At MYNORVEX, we are committed to ensuring the satisfaction of our customers with every purchase from our company. This Refund Policy outlines the conditions under which refunds can be requested and processed.
Eligibility for Refunds
Refund requests must be submitted within 14 days from the date of purchase. To be eligible for a refund, the item must be unused, in the same condition, and in its original packaging. Digital products are eligible for refunds only if they have not been downloaded or accessed.
Process for Refund Requests
To initiate a refund request, please contact our customer service team at [email protected] or call us at (555) 123-4567. Provide your order number and details of the item you wish to return. Our team will guide you through the process.
Processing Refunds
Once your return is received and inspected, we will send you an email notification. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Refundable Items
Certain items are non-refundable, including gift cards, downloadable software products, and any items purchased on promotional events or sales.
Contact Information
If you have any questions regarding our refund policy, please contact us at:
MYNORVEX123 Business Road
Commerce City, CA 90210
Email: [email protected]
Phone: (555) 123-4567